Shipping Policy

We dispatch every order through Shiprocket, an India-wide shipping platform. Shiprocket assigns your parcel to one of its national courier partners, based on your delivery PIN code and the best available service. That means we do not use one single courier for every order; your order confirmation email names the courier that has your parcel.

We deliver to addresses across India. Shipping is free on orders of ₹999 or more; below that, shipping is a flat ₹100 for the whole order, the same everywhere in India. The amount is counted on what you pay for the products (after any discount), and the charge, if any, is shown in your cart and at checkout before you pay. We do not ship outside India.

A very small number of PIN codes are not serviced by our courier partners. If yours is one of them, we will contact you within 1 business day to arrange an alternative address, or cancel the order and refund you in full.

Your order is processed once payment is confirmed. We dispatch within 1–3 business days of payment confirmation.

Many of our products are bottled or prepared to order, and large or bulk quantities need more preparation, so some orders take up to 7 business days. If yours will, we tell you by email.

You will receive an email as soon as your order is handed to the courier, with the courier name and tracking number.

Once dispatched, most parcels arrive in 3–7 business days. Remote, hilly, island and north-eastern locations can take up to 12 business days.

These are estimates, not guarantees: courier networks, weather, festivals and local restrictions can cause delays that neither we nor the courier control. Aromatic oils can be classed as flammable liquids, so couriers may carry them by road or surface rather than by air, which can add a few days to far-away destinations.

You can follow your order in any of these ways:

• The shipping email we send, which includes the courier and tracking (AWB) number.
• Our Track Order page — enter your order number and the email used for the order. No account needed.
• Your Order History, if you are signed in.
• Shiprocket’s own tracking page using your tracking number.

Our courier partners normally make up to 3 delivery attempts (the exact number depends on the courier). Please keep your phone reachable around delivery. If delivery cannot be completed — an incorrect or incomplete address, no answer on the phone, the premises are closed, or the parcel is refused — it is returned to us.

When a parcel comes back to us we contact you, and you can choose:

• Re-ship it. If the failure was caused by an incorrect address, an unreachable phone, or a refused delivery, we may ask you to cover the shipping cost of the second dispatch, and we tell you the amount first.
• Cancel and refund. We refund the amount you paid for the products once the parcel is back with us (see our Returns & Refunds page for refund timing).

If the outer packaging looks damaged, wet or tampered with, please tell the delivery executive, and if you can, record a short video as you open the parcel. If a product is damaged or leaking, report it within 7 days of delivery, using Report a problem on your order page or by email, with photos of the product, its packaging and the shipping label.

We raise the claim with the courier ourselves — you do not have to chase them. We will refund you, in full or in part, depending on what is affected. See Returns & Refunds for the full process.

If your tracking shows no movement, or the parcel has not arrived 15 days after dispatch, contact us. We trace it with Shiprocket and the courier. If it is confirmed lost, or cannot be traced, we refund you in full.

Please double-check your delivery address, PIN code and phone number before you place the order. If you spot a mistake straight after ordering, contact us at once — we can usually correct it before dispatch, but not once the parcel is with the courier.

Write to support@bansalaroma.com with your order number, call +91 9810255251 or +91 9810240505 (Monday to Friday 9:00 AM – 6:00 PM, Saturday 9:00 AM – 5:00 PM (IST)), or use our Contact page.