Frequently Asked Questions

Yes. We ship to addresses across India through Shiprocket and its courier partners, with free shipping on orders of ₹999 or more (a flat ₹100 below that). We don't currently ship outside India. See our Shipping Policy for dispatch, delivery and tracking details.

We dispatch within 1–3 business days of payment (made-to-order and bulk orders can take up to 7 business days). After dispatch, most parcels arrive in 3–7 business days; remote areas can take up to 12 business days. These are courier estimates, not guarantees. You get an email with the courier and tracking number as soon as your order ships, and you can follow it on our Track Order page.

Yes. The price shown on every product page includes GST at the applicable rate — no GST is added at checkout. Shipping is free on orders of ₹999 or more, and a flat ₹100 below that. Business/GST purchases can be made from your account's Business/GST profile at checkout, and a GST invoice is available on request.

Most oils are available in 10ml, 30ml, 100ml, 500ml, and 1000ml (1 litre) sizes. The 1000ml size is intended for bulk/commercial buyers — see the next question.

Yes. We supply formulators, personal care brands, and commercial buyers directly, with packaging from 1kg containers up to 25kg drums and material specification sheets available on request. See Business & Bulk Sourcing or contact us directly.

Every product page shows the real scientific name, extraction method, origin, and aroma profile we have on file for that product. A full material specification sheet is available on request — write to support@bansalaroma.com with the product name.

Yes. Before you pay, cancel it yourself from Your Orders. After you have paid but before it ships, choose Request cancellation on the order page (or email us) and we refund you in full. Once it has shipped it cannot be cancelled. See our Cancellation Policy.

If a product arrives damaged, leaking, wrong or defective, we refund you, in full or in part. Tell us within 7 days of delivery using Report a problem on your order page, with photos of the product, packaging and shipping label. See our Returns & Refunds page.

Refunds go back to the way you paid, through Razorpay, and reach you in 5–7 working days after we process them (your bank sets the exact time). We email you when a refund has been processed.

You can pay with UPI, cards, netbanking and wallets through Razorpay, which is PCI DSS Level 1 certified. We never see or store your card or bank details. See Pricing & Payments.

Yes — creating a free account lets you check out, save addresses, track orders, and use your wishlist. You can register or sign in at any time.

Email support@bansalaroma.com, or use our Contact page. We're based in Delhi, India.