Cancellation Policy

• Not paid yet: cancel any time yourself, free.
• Paid, not yet shipped: ask us to cancel and we refund you in full.
• Already shipped: it cannot be cancelled — see what you can do below.
• We never charge a cancellation fee.

A new order stays in Pending Payment until the payment succeeds. While it is, you can cancel it yourself at any time from Your Orders — nothing has been charged, so there is nothing to refund.

An order that is still unpaid after 72 hours is cancelled automatically.

Open the order in Your Orders and choose Request cancellation, or email support@bansalaroma.com or call +91 9810255251 or +91 9810240505 with your order number.

We respond within 1 business day. If the parcel has not been handed to the courier yet, we cancel the order and refund the full amount to the payment method you used, which reaches you in 5–7 working days (see Returns & Refunds).

Many products are bottled to order, and we dispatch within 1–3 business days, so please ask as early as you can. For a large bulk or custom order where preparation has already begun, we will tell you what is possible before we proceed.

Once a parcel is with the courier we cannot cancel it. You have two options:

• Refuse the delivery. The parcel comes back to us, and we refund the amount you paid for the products once it arrives.
• Make a claim if the product is damaged, wrong or defective — see Returns & Refunds.

We may cancel an order if:

• a product is out of stock or can no longer be supplied;
• we cannot deliver to your PIN code;
• there was an obvious pricing or product-information error; or
• we suspect the order is fraudulent.

We tell you by email and refund anything you have paid, in full, to the same payment method.

Refunds are made to the original payment method through Razorpay and reach you in 5–7 working days after we process them, depending on your bank. You will get an email when we have processed it.

Email support@bansalaroma.com with your order number, or use our Contact page.