Returns & Refunds Policy

If your order arrives damaged or leaking, is not what you ordered, or is defective, we will refund you — in full or in part, depending on what is affected — at no cost to you, including any return pickup. You do not need to argue the case with the courier; we handle that.

• The product arrived damaged, broken or leaking.
• You received the wrong product, variant or size.
• The product is defective, or differs from its description in a material way.
• An item is missing from your parcel.

Please raise a claim within 7 days of delivery. The sooner you tell us, the easier it is to sort out — especially with the courier.

For hygiene and quality reasons we cannot take back a bottle that has been opened, used or had its safety seal broken, or accept a return for a change of mind after opening. This does not affect a product that arrived damaged, wrong or defective — those are always covered by the promise above.

1. Sign in, open Your Orders, choose the order and select Report a problem. (No account? Email support@bansalaroma.com with your order number.)
2. Tell us what is wrong and attach — or reply to our acknowledgement email with — clear photos of the product, its packaging and the shipping label. An unboxing video, if you have one, helps a lot.
3. We reply within 2 business days with the outcome: a full or partial refund. If we need the product back, we arrange a pickup at our cost.

Refunds go back to the same payment method you paid with — your UPI account, card or bank — through our payment partner, Razorpay. You will get an email when the refund has been processed.

Razorpay’s standard refund reaches you in 5–7 working days after we process it; the exact time depends on your bank or card issuer. We cannot speed up a bank’s own processing, but we can give you the refund reference to quote to them.

A refund covers the price you paid for what is affected — in full when the whole product is affected, or the affected part when only part of an order is. If the whole order is affected and the fault is ours, any shipping charge you paid is refunded too. We do not charge any fee for refunding you.

If money left your account but your order does not show as paid, please wait about 30 minutes — it is usually confirmed automatically, and you will get an email when it is. Do not pay again until you have checked your order page.

If a payment genuinely failed after being debited, your bank returns the money automatically, normally within 7 working days. If you were charged twice for the same order, email us with both payment references and we will refund the extra payment.

If you cancel before paying, nothing is charged. If you cancel a paid order before it ships, we refund the full amount in the same way as above. See our Cancellation Policy.

Email support@bansalaroma.com, call +91 9810255251 or +91 9810240505, or use our Contact page. If you are not satisfied with how we have handled something, see Grievance Redressal.