Grievance Redressal

If you have a complaint about an order, a payment, a product or how we have handled your data, you can write directly to our Grievance Officer:

• Grievance Officer, Bansal Aroma — Advaiy Gupta
• Email: support@bansalaroma.com
• Phone: +91 9810255251 or +91 9810240505 (Monday to Friday 9:00 AM – 6:00 PM, Saturday 9:00 AM – 5:00 PM (IST))
• Address: 20-A, Teachers Colony, Samaypur Badli Industrial Area, Delhi – 110042, India

1. For a problem with an order, sign in and use Report a problem on the order page in Your Orders. For anything else, use our Contact page or email the address above.
2. Include your order number (if there is one), what went wrong, and what you would like us to do. Photos help for product problems.
3. Mark your email or message “Grievance” if you want it handled as a formal complaint.

• We acknowledge your complaint within 48 hours.
• We resolve it within one month of receiving it.
• For everyday order questions we normally reply much sooner — within 24 business hours.

If a payment has been debited but your order is not confirmed, or a refund has not reached you, send us the payment or refund reference (from your bank or UPI app). We check it against our payment partner, Razorpay, and tell you exactly where it stands. Our Pricing & Payments and Returns & Refunds pages explain the usual timelines.

You can escalate to the National Consumer Helpline, a Government of India service:

• Toll-free: 1915 or 1800-11-4000
• Online: consumerhelpline.gov.in

You also have the right to approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.